Return Policy

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store a full refund or store credit. Please see below for more information on our return policy. 

Returns

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition.

Return Process

To return an item, please email customer service at contact@warmthlighters.com to process your return. Once you receive an email confirming your return, place the item securely in its original packaging, include your proof of purchase, and mail your return the following address:

Warmth

Attn: Returns

5908 Wood Petal St

Las Vegas, NV 89130

Please note, you will be responsible for all return shipping charges.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 1-3 business days from the receipt of your item to process your return.

Exceptions

The following items cannot be returned:

The Warmth Bundle

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

contact@warmthlighters.com

 

Last updated 2024